Frequently Asked Questions

Pay attention to whether the provider prepares a clear, personalised quote before starting work, whether it takes your specific situation into account (floor, lift, volume), and whether the process from request to moving day is easy to understand. Clarity about what's included in the price is just as important as the price itself.

There's no single universal answer to this question — the best choice depends on your specific situation (apartment, house, office), volume, and budget. It's worth comparing how different providers structure their pricing and plan the process, rather than choosing based on the first price you see.

It depends on the volume of belongings, the time you're willing to spend, and the physical effort you're prepared to put in. A moving company takes the heavy physical work, vehicle organisation, and logistics planning off your hands, which can be valuable if you have limited time or a large volume of belongings. For a small volume (for example, a few items), our furniture transport service alone is sometimes enough.

It's a good idea to sort and pack your belongings in advance, mark fragile or valuable items, clear access to stairs and the lift on moving day, and agree on an exact time with your moving company beforehand. The more detail you provide about your situation in the request form, the better the process can be planned.

It's best to be present yourself or appoint someone you trust who can direct where things go in the new home. It also helps to clear the access route and building entrance beforehand, so the move runs without unnecessary delays.

Yes. The request form lets you indicate that the date isn't finalised yet — this helps us understand your situation and prepare a preliminary quote, which we can refine later.

Yes. We send the quote in writing, using the contact details you provided, so you have time to review it and ask questions before making a decision.

If it turns out during the move that the volume or conditions differ significantly from what was described in the request, we discuss it with you immediately — not after the work is finished, as a surprise extra bill.

We work carefully to avoid such situations — fragile and valuable items are packed separately, and furniture is transported secured in place. If you have particularly fragile or valuable items, it's worth mentioning them at the request stage, so we can adjust our approach to that specific item.

If your plans change, contact us as soon as possible using the same contact details you provided in the form — we'll discuss how to resolve it.